An unprecedented housing bust, which brought about the largest loss of home equity in history, has fostered fundamental attitudinal changes in new-home prospects.
These customers say that while the recession presents them with opportunities to get more house for their money, fewer are willing to spend beyond their means. The economic downturn also seems to be converting potential home buyers into homebodies; many say their lifestyles now revolve around spending more time with family.
They also contend that the quality of a community is at least as important to their buying decisions as the house within it or any of its “bells and whistles.” And at no time in the history of this country has consumer demand been as fervent for energy-efficient homes, not only to protect the environment but also to save money for their owners. The desire for a McMansion seems to have been supplanted by the desire for a more responsible home.
These are some of the main findings from our May 2009 “Builder/American Lives New-Home Shopper Survey” (PDF)conducted for Builder by American Lives (http://americanlives.com), a Carmel, Calif.–based market research firm, which polled more than 600 shoppers in eight states. The survey provides an intriguing snapshot of the changing perceptions of buyers about their homes and a glimpse at how builders need to rethink both their homes and their marketing to meet the new demands.
BACK TO THE COCOON
What jumps out from the results is these customers weren’t just window shopping. Despite a still-fragile economy and trepidation about their employment, nearly three-fifths of the respondents said they thought it was an “okay,” “good,” or “excellent” time to buy a house.
While they concede there are still risks to purchasing a house, relatively few respondents—around 30 percent—are afraid to make a commitment to buy. Contrary to what economists and some builders continue to believe, only one in five respondents is waiting for the market to bottom out before buying; nearly three-fifths of the respondents said they’re back in the market because they are convinced they can get more house for their money now.
However, given that prices are still dropping in many areas of the country, these shoppers are definitely being more cautious. More than 36 percent said adamantly they wouldn’t stretch their budgets to get a good deal on a house. That makes sense, given that three-quarters of those surveyed are reining in their spending in general.
There will always be new-home buyers interested in only two things: size and price. That trend is certainly evident among the survey’s respondents, although a good number of shoppers have competing priorities this time around. One is to find a house that “fits their needs.” This was “very true” or “exactly how I feel” for more than 70 percent of respondents who identified themselves as first-time buyers.
Another priority is buying in the right neighborhood. Eighty-five percent of the respondents agreed “somewhat” or “strongly” with the suggestion that “community is just as important as the home.” More than half were willing to make the ultimate sacrifice; they’d be willing to accept a smaller house “in the neighborhood I want.”
This communal instinct extends to the home as well; more shoppers view it as a refuge. More than two-thirds, for instance, said they are going out less, and nearly 80 percent feel that spending more time with their families “has become more important to me.” Floor plans conducive to family time and at-home entertaining will undoubtedly resonate with these buyers.
SAVING MONEY AND THE EARTH
Since the survey polled customers looking at new homes, it’s not surprising that half the respondents said they would prefer to buy a newly built home. But shoppers don’t seem as locked into that desire as buyers of the past have been. Nearly three-fifths of the respondents—and more than 70 percent of shoppers in their 20s and 30s—said they were looking at both new and existing houses, understandable considering some of the deals on existing homes.
Brave New World
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Community and energy efficiency top their lists of priorities.
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But where builders and their products fit into that vision differs for each buyer group.
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Millennials make up almost a third of the U.S. population, and they will fundamentally change how you do business.
However, many shoppers still perceive a new house as a better bargain, partly because they believe it will be more energy efficient than an older house. And if this survey does anything, it shows how the relationship between environmental protection and the costs of running a house is emerging as a seminal factor when shoppers select one house over another.
While they may not be sure about how their homes affect the planet’s ecological balance, shoppers are dead certain that changes in how the nation as a whole is living are in order. All but 5 percent of those polled agreed, to a greater or lesser degree, with the statement “we will destroy the environment if we continue living the way we do.”
Anywhere from 80 percent to 95 percent of respondents now see energy-saving HVAC systems, windows, lighting, and water fixtures as “very important” or “essential” to their homes. There are limits, though, to how green shoppers want to be. More than 70 percent may agree that solar panels are important, but fewer than one in three is willing to see his or her mortgage payments rise by $150 to $200 per month to defray the $20,000 to $30,000 installation cost.
More than half of those polled said they’d be willing to pay between $2,000 and $5,000 more to include an energy-saving feature in their new home, as long as they could recoup the cost over time, preferably within two years. (Just under 20 percent said they’d shell out up to $10,000 per feature.) But if the returns aren’t there, shoppers become decidedly less eco-friendly: Nearly one-quarter said they wouldn’t pay extra if they couldn’t recoup the cost, and about the same percentage said they’d only spend up to $1,000 or $2,000.