http://www.builderonline.com/sales-and-marketing/customer-satisfaction/Default.aspx?view=rss&id=Query_tcm1029234http://www.builderonline.com/customer-satisfaction/to-buy-or-not-to-buy-agents-prepare-for-market-with-no-8k-credit.aspx?rssLink=To+Buy+or+Not+to+Buy%3f%3a+Agents+Prepare+for+Market+With+No+%248K+CreditSep. 17--As the Trumbull office of Century 21 prepares to host a seminar for first-time home buyers later this month, its real estate agents and other professionals also prepare for a market without the federal $8,000 tax credit. http://www.builderonline.com/customer-satisfaction/subcontractors-get-squeezed.aspx?rssLink=Subcontractors+Get+SqueezedSep. 15--As more commercial construction projects stall, an increasing number of subcontractors are finding they're not getting paid for their work. http://www.builderonline.com/customer-satisfaction/jd-power-survey-tougher-competition-leads-to-higher-home-quality-levels.aspx?rssLink=J.D.+Power+Survey%3a+Tougher+Competition+Leads+to+Higher+Home-Quality+LevelsFirm's new-home quality study finds a notable dip in the number of reported problems per home.http://www.builderonline.com/customer-satisfaction/pulte-leads-pack-in-jd-powers-2009-customer-satisfaction-ratings.aspx?rssLink=Pulte+Leads+Pack+in+J.D.+Power's+2009+Customer+Satisfaction+RatingsAnnual rankings also find that new-home owners in general are happier with the quality of their homes.http://www.builderonline.com/windows/survey-says-consumers-unhappy-with-replacement-window-and-door-purchases.aspx?rssLink=Survey+Says+Consumers+Unhappy+with+Replacement+Window+and+Door+PurchasesPella Windows ranks highest in overall customer satisfaction.http://www.builderonline.com/marketing/marketing-expert-says-builders-can-reach-new-buye.aspx?rssLink=Marketing+Expert+Says+Builders+Can+Reach+New+Buyers+By+Building+Relationships+With+ThemSeth Godin doesn't think discounting will continue to be effective bait.http://www.builderonline.com/construction-trends/guard-dogs.aspx?rssLink=Guard+DogsChanges within existing communities have met with occasional owner opposition.http://www.builderonline.com/legal-issues/texas-homeowners-and-builders-face-uncertain-future-about-resolving-construction-defect-problems.aspx?rssLink=Texas+Homeowners+and+Builders+Face+Uncertain+Future+About+Resolving+Construction+Defect+ProblemsTRCC, which had been evaluating the legitimacy of homeowner complaints, will cease operations next summer.http://www.builderonline.com/warranties/warranty-complaints-continue-to-nag-builders.aspx?rssLink=Warranty+Complaints+Continue+to+Nag+BuildersOne Atlanta company keeps them under control with responsive customer service and homeowner education. http://www.builderonline.com/economic-conditions/home-depot-reports-a-fourth-quarter-loss.aspx?rssLink=Home+Depot+Reports+A+Fourth-Quarter+LossBut company officers say results were "distorted" by charges and writedowns, as well as one fewer reporting week.http://www.builderonline.com/customer-satisfaction/jd-power-customer-satisfaction-results-2008.aspx?rssLink=J.D.+Power+and+Associates+2008+New-Home+Builder+Customer+Satisfaction+SurveySee the top performers in customer service, design, and quality.http://www.builderonline.com/customer-satisfaction/builders-bolster-customer-satisfaction.aspx?rssLink=Builders+Bolster+Customer+SatisfactionBuyers may be fewer, but they are happier with their builders, according to the latest J.D. Power and Associates New-Home Builder Customer Satisfaction Survey.http://www.builderonline.com/building-materials/david-weekley-homes-honors-suppliers.aspx?rssLink=David+Weekley+Homes+Honors+SuppliersAnnual awards based on quarterly rating of quality and service by the builder’s employees.http://www.builderonline.com/business/buyers-interest-spikes-in-may.aspx?rssLink=Buyers'+Interest+Spikes+in+May%2c+Says+SurveySales may have continued their slow suffering through 1Q2008, but halfway into the second quarter some positive undercurrents have gained force.http://www.builderonline.com/business/need-better-follow-up.aspx?rssLink=Need+Better+Follow-Up%3fAfter report reveals Denver builders’ failure to capitalize on leads, pros stress basics such as phone calls and handwritten thank-yous. http://www.builderonline.com/business/sales-agents-dont-follow-up-with-prospects.aspx?rssLink=Report%3a+Most+Builder+Sales+Agents+Don't+Follow+Up+With+ProspectsTimely, relevant responses to requests for information are rare.http://www.builderonline.com/business/builders-use-price-guarantees.aspx?rssLink=Builders+Use+Price+Guarantees+to+Pull+Buyers+Off+the+FenceStrategy eliminates desire to wait for further price drops.http://www.builderonline.com/awards/sterling-quality.aspx?rssLink=Sterling+QualityThe NAHB Research Center recently announced the winners of the 2008 National Housing Quality (NHQ) Awards, presented annually to home builders and trade companies that demonstrate best-in-class customer satisfaction and business management standards in residential construction. The NHQ Awards, which are patterned after the Malcolm Baldrige National Quality Award, represent the highest recognition by the home building industry for quality achievement.http://www.builderonline.com/business/buyer-satisfaction-holds-steady.aspx?rssLink=Buyer+Satisfaction+Holds+SteadyNew-home buyer satisfaction held its own in 2006, despite the housing slump that began in earnest that year, according to the 11th annual new-home builder customer satisfaction survey, released this morning from J.D. Power and Associates. Nationally, the overall customer satisfaction index score remained virtually unchanged since last year. Dallas-based Centex Homes received J.D. Powers' Platinum Award for Excellence in Customer Satisfaction, ranking highest in 14 of the 34 markets, more than any other builder in 2007.http://www.builderonline.com/warranties/command-performance.aspx?rssLink=Command+PerformanceBy implementing and continually refining a comprehensive commitment to quality management, Atlantic Builders has since reduced warranty costs to one-quarter of 1 percent of its annual revenue, a savings of about $2,200 per house. The company also has shaved more than a month off its per-house cycle time, raised its customer satisfaction and referral rates, reduced final inspection defects by 75 percent, and experienced no jobsite injuries.